Frequently Asked Questions
Where can I find my order number?
You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that came with your shipment.
How can I check on the status of my order?
You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.
What should I do if any lots I receive have been tampered with or show visible damage?
If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment BOL, as well.
Where does JSF ship?
We will ship to any street or mailing address in the contiguous United States.
Can I arrange my own shipping?
No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.
When will my order ship?
Most orders ship within 1-2 business days following order confirmation and payment. Pallets generally arrive within 5-10 business days. Cases generally arrive within 2-5 business days.